Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzaxranch.click, place orders, interact with our digital services, or otherwise engage with our business. Please read this policy carefully before using our website or submitting any personal information to us.

By accessing or using our website at pizzaxranch.click, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms set forth herein, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizza Ranch is a food service business operating in the United States. Our contact information is as follows:

For any privacy-related inquiries, concerns, or requests, please contact us using the email address provided above. We will respond to all verified requests in a timely manner in accordance with applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at pizzaxranch.click
• Customers who place orders or make reservations through our website
• Users who create accounts or register on our platform
• Individuals who subscribe to our newsletters, promotions, or loyalty programs
• Users who contact us through our customer service channels
• Any individual who interacts with our digital content, social media pages, or online advertising

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our site, as we have no control over their data practices.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you interact with our website, create an account, or place an order, we may collect personally identifiable information, including but not limited to:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, account management, and marketing communications
• Phone number — for order-related notifications and customer service
• Billing and delivery address — for order fulfillment and delivery purposes
• Date of birth — for age verification and promotional purposes
• Username and password — for account authentication and security

3.2 Financial and Payment Information

When you make a purchase through our website, we collect payment-related information, which may include:

• Credit or debit card details (processed through secure third-party payment processors)
• Billing address associated with your payment method
• Transaction history and purchase records

Please note that we do not store full credit card numbers on our servers. All payment information is transmitted and stored securely through our PCI DSS-compliant payment processing partners.

3.3 Order and Transaction Data

We collect information related to the orders and transactions you complete through our website, including:

• Items ordered and customizations requested
• Order history and frequency
• Loyalty program points and redemptions
• Special dietary preferences or requests you voluntarily provide
• Feedback, ratings, and reviews submitted about our food and service

3.4 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website. This usage data may include:

• Pages visited and time spent on each page
• Links clicked and navigation paths through our site
• Search queries entered on our website
• Referring URLs and exit pages
• Frequency and duration of visits
• Features and services accessed

3.5 Device and Technical Information

We collect technical information about the device and software you use to access our website, including:

• IP address and approximate geographic location derived from your IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Unique device identifiers
• Network information and connection type

3.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

3.7 Communications and Customer Service Data

When you contact us for customer service, submit feedback, or communicate with us through any channel, we may collect:

• Content of messages and correspondence
• Your preferred communication method
• Records of interactions with our customer service team
• Survey responses and feedback submissions

3.8 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms when you connect your account or log in through social media
• Delivery partner platforms and third-party ordering services
• Marketing partners and advertising networks
• Publicly available databases and directories

4. How We Use Your Information

We use the personal information we collect for a variety of purposes related to the operation of our business and the provision of our services. Specifically, we use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and purchases
• Manage your customer account and loyalty program membership
• Communicate with you about your orders, deliveries, and account status
• Provide customer service and respond to inquiries, complaints, and requests
• Facilitate online reservations and special event bookings
• Verify your identity and authenticate your access to your account

4.2 Analytics and Business Improvement

• Analyze usage patterns and trends to improve our website functionality and user experience
• Monitor and evaluate the performance of our digital services
• Conduct internal research and data analytics to understand customer preferences
• Develop new menu items, services, and features based on customer demand
• Generate aggregated, anonymized reports about website traffic and user behavior
• Optimize our website for different devices, browsers, and platforms

4.3 Marketing and Promotions

• Send you promotional emails, newsletters, and special offers (where you have provided consent or where permitted by applicable law)
• Notify you about new menu items, seasonal specials, and limited-time promotions
• Deliver personalized advertising and marketing content based on your preferences and behavior
• Administer contests, sweepstakes, loyalty programs, and other promotional campaigns
• Measure the effectiveness of our marketing campaigns and communications

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.4 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Monitor for suspicious activity and security threats
• Protect the rights, property, and safety of our customers, employees, and business
• Enforce our Terms of Service and other applicable policies

4.5 Legal and Regulatory Compliance

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from governmental authorities and law enforcement
• Establish, exercise, or defend legal claims
• Fulfill our obligations under consumer protection, food safety, and data privacy laws

5. Legal Basis for Processing

Under applicable United States privacy laws, including the CCPA/CPRA, we process your personal information based on the following grounds:

• Contract Performance: Processing necessary to fulfill your orders and provide the services you have requested
• Legitimate Business Interests: Processing for fraud prevention, security, analytics, and business improvement purposes
• Legal Obligation: Processing required to comply with applicable laws, regulations, and legal obligations
• Consent: Processing for marketing and promotional communications where you have provided explicit consent

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties under specific circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers may include:

• Payment processors — to securely process your financial transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT infrastructure providers — to host and maintain our website and data systems
• Email and marketing service providers — to manage and send marketing communications
• Analytics platforms — to analyze website traffic and user behavior (e.g., Google Analytics)
• Customer relationship management (CRM) tools — to manage customer interactions and data
• Fraud detection and security services — to protect against unauthorized activity

All service providers are contractually required to handle your personal data in accordance with our instructions and applicable privacy laws. They are prohibited from using your data for their own independent purposes.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Compliance with a subpoena, court order, or other legal process
• Response to requests from law enforcement or government authorities
• Protection of our legal rights and the enforcement of our agreements
• Prevention or investigation of fraud, security threats, or illegal activity
• Protection of the safety of individuals in emergency situations

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

7. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted through our website
• Encryption of sensitive data stored in our databases
• Firewalls and intrusion detection systems to protect our network infrastructure
• Regular security assessments, vulnerability scans, and penetration testing
• Multi-factor authentication for access to administrative systems
• Regular software updates and security patches

7.2 Administrative Security Measures

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Documented data security policies and incident response procedures

7.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including the notification requirements under the FTC Act and applicable state data breach notification laws. We will take prompt action to investigate the breach, mitigate any harm, and prevent future incidents.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We respect and honor these rights as required by law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we collect it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. You will not be denied services, charged different prices, or provided a different quality of service for exercising your rights under the CCPA/CPRA.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, machine-readable format.

8.2 Rights for All Users

Regardless of your location, we extend the following rights to all users of our website:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: pizzaxranch.click

We will acknowledge receipt of your request within 10 business days and respond to your verified request within 45 calendar days. If we require additional time to respond, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect the security of your personal information.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, including pages visited and error messages. This helps us improve website performance and user experience.
• Functionality Cookies: Allow our website to remember your preferences, such as language settings and saved order details, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your browsing activity across websites to deliver targeted advertisements relevant to your interests.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance opt-out page at optout.aboutads.info.

For more detailed information about our use of cookies and how to manage your preferences, please contact us at [email protected].

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data destruction procedures. Please note that certain information may be retained for longer periods if required by law, regulation, or to resolve ongoing legal disputes.

11. Children's Privacy

Our website and digital services are not directed to children under the age of 18. We do not knowingly collect, solicit, or maintain personal information from children. If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws and regulations governing the privacy and protection of children's personal information.

12. International Data Transfers

Pizza Ranch is based in the United States, and our website is operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

The data protection and privacy laws in the United States and other countries may differ from those in your country of residence. By using our website and providing your personal information, you acknowledge and consent to the transfer of your data to the United States and other applicable jurisdictions.

When transferring personal data internationally, we take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law. These steps may include entering into data transfer agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Pizza Ranch. These may include social media platforms, delivery partner apps, payment gateways, and other external services.

We have no control over and assume no responsibility for the privacy practices, content, or data collection activities of any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party services you visit or use through links on our website. This Privacy Policy applies solely to information collected by our website at pizzaxranch.click.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you can control cookie-based tracking through your browser settings as described in Section 9 of this Privacy Policy.

15. FTC Compliance and Consumer Protection

We are committed to compliance with the Federal Trade Commission Act (FTC Act) and the FTC's guidelines on privacy, data security, and digital advertising. We do not engage in unfair or deceptive practices related to the collection, use, or disclosure of your personal information. Our privacy practices are designed to be transparent, fair, and consistent with reasonable consumer expectations.

We adhere to the FTC's guidelines regarding behavioral advertising, endorsements, and disclosures. Any sponsored content, affiliate relationships, or material connections with third parties will be clearly disclosed in accordance with FTC requirements.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzaxranch.click
• Send an email notification to registered users where required by law or where the changes materially affect your rights

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

17. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concerns:

• Email: [email protected]
• Website: pizzaxranch.click

We will investigate your complaint and respond within 30 days of receiving a written complaint.

17.1 Filing a Complaint with the FTC

If you are not satisfied with our response, or if you believe we have violated consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC):

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

17.2 Filing a Complaint with Your State Attorney General

You may also contact your state's Attorney General office to file a complaint regarding our privacy practices. For California residents, complaints may be submitted to the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to resolving any privacy concerns you may have in a prompt, fair, and transparent manner. Our privacy team is available to assist you with any questions about your personal information, your rights, or our data practices.